Move loan from Servicing Active back to Production

Departments Supported: Closing

Super Powers Needed? - YES

Developer Support Needed? -YES

Context and Common Situations

Moving the loan back requires multiple steps, additional leadership/department visibility and developer support: 

Loans are typically only moved backwards when:

1. Wire to fund the loan is being returned to us
2. If the business need to editing the loan to match the signed docs: (Documents signed are correct but LMS is incorrect/needs fixed)
3. Wire was never sent and will not be sent until later in day or later business day    (Loan was pushed to Servicing early)
   
   1. Wire date and anticipated time need to be confirmed by Closing team with accounting and Treasury team added for visibility

NO CHANGE NEEDED for Loan Status When:

1. Wire was never sent but will be funded on the day of the request (i.e within a few minutes after the loan moves to servicing)
   
   1. Wire date and anticipated time need to be confirmed by Closing team with accounting and Treasury team added for visibility
2. To re-generate correct docs but not changing the loan: (LMS is correct, but the documents signed are incorrect): 
   
   1. Most users can re-generate closing documents while the loan is in servicing

Important Considerations & Best Practices

Accounting and Treasury added and included on all requests to: 

• Confirm what loan transactions will be voided from the loan history

Servicing/Closing Management: (for visibility and additional input)

• The managers of the Originator's servicing and closing department should be included for visibility.
• Casa Lending requests should additionally include: Hunter Weyerhauser & Alex Berry

Product Support:

1. Removes Loan Date Fields from the Closing Tab
2. Sends Task to Developers to remove  Loan Active Date from Servicing Tab
3. Moves the Loan Status back on the Status History Tab
4. Remove the Charges from the Loan History
5. Adds Charges BACK to the Loan History manually after the loan moves back to Servicing.

Instructions:

I: Product Support Removes Dates from Closing Tab

From LMS Menu Select

1. Loans

2. Details

3. Open Loan Details

4. Select Closing Tab

5. Enable Super Powers

6. Click edit:

7. Remove:

   1. Recording Date
   2. Release to Record Date
   3. Wire Date
8. Save and Close

II: Submit Task to Developers to Remove the Loan Active Date from the Servicing Tab:

Visual Dev Task Example:

III: Update the Loan Status on the Loan Status History Table:

From LMS Menu Select

1. Loans

2. Details

3. Open Loan Details

4. Select Loan Status History

5. Enable Super Powers

6. Click Edit and modify:

   1. Loan Phase: Production
   2. Loan Status: Closing
   3. Loan SubStatus: Closer Generating Docs
7. Save and Close

Once the update is made the loan will look like this and there will be a record showing the update made to the Loan Status History Table:

IV: Remove Charges from Loan History

From LMS Menu Select

1. Loans

2. Details

3. Open Loan Details

4. Navigate to the Loan History

5. Identify any charges that have already been posted.

6. Enable Super Powers

7. Void all charges that are no longer applicable

Full QRG/Instructions: Use Steps for FULL VOID: Void and Credit Loan Fees and Charges

V: Add the previously voided Charged BACK to Loan History

Once the loan is moved back into Servicing - PS will manually add back the charges we voided. 

1. From LMS Menu

2. Select Accounting

3. Select Loan Transactions

4. Enable Super Powers

5. Click Add

Full QRG/Instructions:  Add Loan Transactions and Charges