Turning off Recurring ACH Payments

Primary Department(s) Supported: Servicing

Super Powers Needed? – NO

Developer Support Needed – NO

Context and Common Situations

• Servicing notifies Product Support that a borrower no longer wants to make automatic ACH payments.

Important Considerations & Best Practices

• Disabling recurring ACH does not remove existing payment methods for draws—it only stops automatic drafts for loan payments made by the borrower.

Instructions:

To Turn Off Recurring ACH Payments: 

From LMS Menu: 

1. Select Reports

2. Select Recurring ACH Payments

3. Filter or Locate the loan number in the the table

4. Checkmark the box next to that loan

5. Click "Cancel Auto Payment"