Active/Requested Draw is missing Draw Approve Button

Department Supported: Servicing

Description: How troubleshoot and resolve when the Approve button is not visible on an active/requested draw

Super Powers Needed? - NO

Developer Support Needed? - NO

Important Considerations & Best Practices:

The Approve button will only appear when one of the following conditions is met:

1. Date Down is Ordered
   
   
2. Date Down and Draw Inspection are Waived
   

Instructions:

1. Open the affected draw and confirm the approve button is missing
   
   Example:
   
2. Scroll to the Date Down Order/Waive section.
   
   Example:
   
3. Complete one of the following actions:
   • Order the Date Down, or
   • Enter the waiver information and waive both the Draw Inspection and Date Down.
4. Refresh the draw page. 
   
5. Verify that the Approve button now appears.

Validation & Troubleshooting:

• After the Date Down is ordered, or both the Date Down and Draw Inspection are waived, the Approve button should appear after the page refreshes.
• If the button still does not appear after confirming the required statuses are set correctly, contact the Devs for further investigation.