If a portal user is locked out:
From LMS Menu
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Select Systems
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Select External Users
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Search for the user by name or email
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Click to open the details
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Uncheck the box for "Is User Account Locked"
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Click Save and Close
Contact Product Support For:
- Any questions or clarifications regarding these instructions
- If Invalid Attempt Count does not equal Zero after unlocking the user
- Continuous lockouts after unlocking your user (may be related to the Invalid Attempt Count)