Deleting or Replacing Documents in an Inspection Request

Primary Department Supported: Servicing · NWM Support/ Servicing

Super Powers Needed? -NO

Developer Support Needed? - NO

Context and Common Situations

Servicing or NWM Support reports that a document within an inspection order needs to be removed.

In rare cases, a Returned inspection may contain an incorrect PDF that must be replaced.

Important Considerations & Best Practices

• Documents can only be deleted when the inspection is in “Requested” status.
• Once the inspection is Returned, it is normally locked and no deletion is allowed.
• Ensure that any replacement documentation is obtained from NWM before re-uploading.
• Verify the correct Inspection Number before making any changes to avoid altering the wrong order.

Instructions:

To Delete a document on a Requested Inspection

1. From LMS Menu:
2. Select Inspections
3. Select Inspection Company Inspections.
4. Filter by Inspection Number.
5. Click to open Details.
6. Open the Documents tab in the details
7. Check the box next to the document(s) that need removed.
8. Click Delete.