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Borrower Statements - Locate Generate Update

 

How to locate, generate, and replace borrower statements in LMS and ensure the updated statement is available in both LMS and the borrower portal. 
Departments and Access

Primary Department Supported: Servicing/Accounting

Super Powers Needed? - NO

Developer Support Needed? - NO

Context and Common Situations

You may need to retrieve, generate, or update a borrower statement when:

  • The borrower received an incorrect statement.

  • Accounting requests a new borrower statement to be created and uploaded to the borrower portal after specific corrections to the loan history.

Important Considerations & Best Practices
  • Borrower Statements can be generated and uploaded to LMS by most servicing roles
  • When you upload a generated statement to LMS and connect it to the loan – It will automatically be available in the portal
  • When Generating the New Statement: checkmark Report Adhoc to prevent unnecessary borrower notifications from being sent.
Instructions:
1.To Locate existing borrower statement in LMS

From LMS Menu:

  1. Select Loans

  2. Select Loan Details

  3. Locate Loan and open details

  4. Go to Documents

  5. Search the Table for Borrower Statement
  6. Click the document link to download the statement you wish to review
Borrower Statement Locate

 
2. To Generate a New Borrower Statement
From the LMS Menu:
  1. Select Reports → LMS Reports
  2. Locate Borrower Statements Report and click the PDF hyperlink.
  3. Complete the following fields:
  4. Selected Loans: check mark this box
  5. Report Adhoc: check mark this box (prevents extra borrower notifications)
  6. Loan Number: Enter the applicable loan number
  7. Date: Set to last day of the previous month for the statement you are generating
  8. Full Loan History: mark YES
  9. Click PDF to download the generated statement.
  10. Save this file to your computer (optional)

Borrower Statement GenerateBorrower Statement Generate 2


3. To Upload the New Statement to LMS / Replace Previous Statement
From the LMS Menu:
  1. Select Loans → Loan Details
  2. Locate the loan number and open the loan details
  3. Select the Documents tab.
  4. Locate Borrower Statement for the month you are replacing and click its hyperlink.
  5. Complete the following fields:
  6. Document: Upload the newly saved borrower statement
  7. Action: Select box for Replace Previous
  8. Click Save and Close.
Borrower Statement Upload Replace 1

Borrower Statement Upload Replace 2

Validation and Troubleshooting

You can check to make sure the updated statement is available in LMS and the Portal:

  • In LMS: Go to the Loan Details – Documents Tab and search for the statement

  • Portal: Proxy into the borrower portal for a user with access and review the statements section. Click to download and open the statement